Sheila
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Recent activity by Sheila
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How to create a new software access request
If additional software is required please follow the usual channels to request software via Service Desk Portal. Once you receive notification that the software has been approved and remotely deplo...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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How do I add an emergency contact?
To add an emergency contact, log in to the Employee portal:
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How do I change my home address?
Change your home or mailing address Open Google Maps and make sure you're signed in. In the search box, type Home or Work . Next to the address you want to change, click Edit. Type in a new addre...
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How do I set up the WonderWorks mobile app?
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How do I update my beneficiary information?
To update your beneficiary information:
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